Help & Support

Our team is available to help if you have any question regarding the use of our SDKs and their behavior.
You can contact us at [email protected] or send us a message in the Didomi Console.
In the event that we need to investigate a configuration issue or a potential bug, we will need you to provide the following information. Please provide as much as possible as it really helps us answering questions effectively.
Web and AMP SDKs
If you are experiencing issues with your websites and need Didomi to help with your integration, please provide the following information to our Support team:
1.Issue
Platform(s) affected: desktop or mobile web, and browser(s) that are experiencing the issue
Description of the issue
Steps to reproduce the issue
Screenshot or screen capture of the issue
2.Website (or test page) where the issue is happening. If you are doing internal testing, please provide access to the test page that can be used to replicate the issue.
3.Consent notice configuration that you are using in the Didomi Console (URL or ID) for that website
Mobile SDKs
Sharing apps with the Didomi team
If you need to share an app with the Didomi team for testing or review, please send one of the following formats to [email protected]:
APK or IPA archives
Play Store and App Store for production apps
Didomi uses Browserstack for testing apps and monitoring network traffic so we are not able to provide a specific list of device IDs that we are using for testing.
Information for debugging mobile apps
If you are experiencing issues with your apps and need Didomi to help with your integration, please provide the following information to our Support team:
1.Issue
Platform(s) affected: Android and/or iOS
Description of the issue
Steps to reproduce the issue
Screenshot or screen capture of the issue
Any stack trace of the issue involving code from the Didomi SDK
2.Your application
Version of the SDK that you are using
Name of the app on the store, if it is available
Test version of the app that can be used to reproduce the issue (APK or similar)
Consent notice configuration that you are using in the Didomi Console (URL or ID) for that website
App ID if you are using the Didomi Console for creating your consent notice. didomi_config.json configuration file otherwise.
3.SDK setup
Snippet of your call to initialize including the surrounding method and class name as shown here (Android / iOS)
Snippet of your call(s) to setupUI including the surrounding method(s) and class name(s) (Android / iOS)
Snippet of your call to any of the methods of the Didomi SDK including surrounding method and class name
CocoaPods integration issue when using custom Build Configurations
By default, when a new Xcode project is created, two Build Configurations are created by default: Debug and Release. If your project uses custom Build Configurations, you may face the following issue when integrating our XCFramework:
No such module 'Didomi'
In order to fix this issue, your Podfile needs to include the custom Build Configurations:
xcodeproj 'YourProject', 'Custom Debug' => :debug, 'Custom Release' => :release
API Events endpoint contains wrong SDK version
When API Events are sent, the SDK version is added to the endpoint URL. If the version number included in this URL is not the SDK version but your app's version number e.g.: https://mobile-YOUR_APP_VERSION_NUMBER.api.privacy-center.org/events you might need to set manageAppVersionAndBuildNumber to NO through the -exportOptionsPlist xcodebuild option.

Last modified 4mo ago