Help & Support

Our team is available to help if you have any question regarding the use of our SDKs and their behavior. You can contact us at support@didomi.io or send us a message in the Didomi Console.

In the event that we need to investigate a configuration issue or a potential bug, we will need you to provide the following information. Please provide as much as possible as it really helps us answering questions effectively.

Web and AMP SDKs

  1. Issue

    • Platform(s) affected: desktop or mobile web and browser(s)

    • Description of the issue

    • Steps to reproduce the issue

    • Screenshot or screen capture of the issue

  2. Website (or test page) where the issue is happening

  3. Consent notice configuration that you are using in the Didomi Console (URL or ID) for that website

Mobile SDKs

  1. Issue

    • Platform(s) affected: Android and/or iOS

    • Description of the issue

    • Steps to reproduce the issue

    • Screenshot or screen capture of the issue

    • Any stack trace of the issue involving code from the Didomi SDK

  2. Your application

    • Version of the SDK that you are using

    • Name of the app on the store, if it is available

    • Test version of the app that can be used to reproduce the issue (APK or similar)

    • Consent notice configuration that you are using in the Didomi Console (URL or ID) for that website

    • App ID if you are using the Didomi Console for creating your consent notice. didomi_config.json configuration file otherwise.

  3. SDK setup

    • Snippet of your call to initialize (Android / iOS)

    • Snippet of your call(s) to setupUI (Android / iOS) and a description of when you are calling it (what activity)