Help & Support

Our team is available to help if you have any question regarding the use of our SDKs and their behavior. You can contact us at support@didomi.io or send us a message in the Didomi Console.

In the event that we need to investigate a configuration issue or a potential bug, we will need you to provide the following information. Please provide as much as possible as it really helps us answering questions effectively.

Web and AMP SDKs

If you are experiencing issues with your websites and need Didomi to help with your integration, please provide the following information to our Support team:

  1. Issue

    • Platform(s) affected: desktop or mobile web, and browser(s) that are experiencing the issue

    • Description of the issue

    • Steps to reproduce the issue

    • Screenshot or screen capture of the issue

  2. Website (or test page) where the issue is happening. If you are doing internal testing, please provide access to the test page that can be used to replicate the issue.

  3. Consent notice configuration that you are using in the Didomi Console (URL or ID) for that website

Mobile SDKs

Sharing apps with the Didomi team

If you need to share an app with the Didomi team for testing or review, we can receive and run the following formats:

  • APK or IPA archives

  • TestFlight, AppCenter, or HockeyApp. Please share your app with mobile+us@didomi.io

  • Play Store and App Store for production apps

Didomi uses Browserstack for testing apps and monitoring network traffic so we are not able to provide a specific list of device IDs that we are using for testing.

Information for debugging mobile apps

If you are experiencing issues with your apps and need Didomi to help with your integration, please provide the following information to our Support team:

  1. Issue

    • Platform(s) affected: Android and/or iOS

    • Description of the issue

    • Steps to reproduce the issue

    • Screenshot or screen capture of the issue

    • Any stack trace of the issue involving code from the Didomi SDK

  2. Your application

    • Version of the SDK that you are using

    • Name of the app on the store, if it is available

    • Test version of the app that can be used to reproduce the issue (APK or similar)

    • Consent notice configuration that you are using in the Didomi Console (URL or ID) for that website

    • App ID if you are using the Didomi Console for creating your consent notice. didomi_config.json configuration file otherwise.

  3. SDK setup

    • Snippet of your call to initialize including the surrounding method and class name as shown here (Android / iOS)

    • Snippet of your call(s) to setupUI including the surrounding method(s) and class name(s) (Android / iOS)

    • Snippet of your call to any of the methods of the Didomi SDK including surrounding method and class name